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Get in touch with our support team
Send us a Message
We'll get back to you within 24 hours
Email Support
For general inquiries and support
support@gptobsidian.com
Response Times
General Support24 hours
Technical Issues12 hours
Billing Questions6 hours
Before You Contact Us
• Check our Help page for common questions
• Review the Privacy Policy for data questions
• Check your job status in the Dashboard
• Try refreshing the page if you're experiencing issues
Frequently Asked Questions
Quick answers to common questions
How long does processing take?
Processing time depends on file size. Small exports take 2-5 minutes, larger ones can take 10-30 minutes.
What file formats do you support?
We support both JSON and HTML export formats from ChatGPT. JSON is preferred.
Is my data secure?
Yes, your data is encrypted and automatically deleted after 1 day. We never share your data.
Can I get a refund?
Yes, we offer a 30-day money-back guarantee if you're not satisfied.