Help & Support

Get help with using Notae

Quick Start Guide

Get started with processing your ChatGPT exports in minutes

1. Upload

Upload your ChatGPT export file (JSON or HTML format)

2. Process

Choose your plan and let our AI process your conversations

3. Download

Download your organized Markdown files with summaries

Frequently Asked Questions

Common questions and answers

What file formats do you support?

We support both JSON and HTML export formats from ChatGPT. JSON is preferred as it contains more structured data.

How long does processing take?

Processing time depends on export size. Check your dashboard to download when ready.

Is my data secure?

Yes, your data is processed securely and automatically deleted after 1 day. We never share your data.

Can I get a refund?

Yes, we offer a 30-day money-back guarantee if you're not satisfied with the results.

Processing Stages

Understanding the processing pipeline

Upload & Payment

Your file is uploaded and payment is processed

Parsing

Export file is parsed to extract conversations

Clustering

Conversations are grouped using AI embeddings

Summarization

Each cluster is summarized using GPT-4o-mini

Packaging

Results are packaged into Markdown files

Need More Help?

Contact our support team for assistance

Email Support

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Documentation

Browse our comprehensive documentation